Download stuck in group by file explorer

If you can’t connect because of firewall, anti-virus software, or proxy

To fix, add the firewall, anti-virus software, or proxy to your security software's exceptions list. If you use Windows Firewall, follow these steps:

1. On your Windows computer, click the Start menu:  or .
2. Open the Windows Settings app.
3. In the "Find a setting" search box, type Firewall.
4. Click Allow an app through Windows Firewall.
5. Click Change Settings.
6. Click Allow another appBrowse.
7. At the top, in the Browse window, type %ProgramFiles(x86)%\Google\Update.
8. Find and select the folder with the highest number.
9. Click GoogleUpdate.exe  Add.

If you use other firewall software, visit the software company’s website to learn how to add it to your exceptions list.

If you can’t connect because of unsupported proxy server

Check if you’re on a supported proxy:

• Negotiate authentication scheme, including Kerberos and NTLM.
• Proxies using “integrated authentication,” if the person is allowed to use that proxy.

If the computer’s Background Intelligent Transfer Service (BITS) doesn’t start

Make sure BITS is turned on:

1. On your Windows computer, click the Start menu:  or .
2. Click Control Panel  System and Security  Administrative Tools  Services.
3. Right-click Background Intelligent Transfer Service.
4. Click Properties.
5. Under the "General" tab, check if ”Startup type” is set to Automatic (Delayed Start), Automatic, or Manual. Make sure this setting is not disabled.

If you continue to have issues, check if you can edit 

To get edit access:

1. Right-click the folder.
2. Select Properties.
3. Under "General," turn on Read-only.
4. Click OK.

If you can’t check the box, contact your system administrator.

1. On your Windows computer, click the Start menu:  or .
2. Click Run.
3. In the "Run" window, enter .
4. Click OK  Yes.
5. In the "Registry Editor" window, open .
   • If you don’t see the application under that key, try looking for .
6. Right-click .
7. Click Delete.
8. Close "Registry Editor."
9. Install Chrome again.

If you need help, contact your system administrator.

GoogleCrashHandler.exe sends information about crashes to Google when they affect your Google applications.

If you don’t want to send crash information to Google, turn off the sending of usage statistics for your computer.

Visit the product's Help Center for more information.

To check if you're an administrator:

1. On your Windows computer, click the Start menu:  or .
2. Click Run.
3. Enter 
4. Click OK.
5. Check if your username has the “Administrators Group.”

To get administrator access, contact your system administrator.

If you're having problems installing Chrome on your computer, you may see the following errors:

• Error 4: A newer version of Chrome is already present on the computer.
• Errors 7, 12, 13, 35, 57, 102, 103: The install failed for unknown reasons.
• Error 31: Could not re-install Chrome.

Try the possible fixes below.

Step 1: Check if your computer has enough space

You might run into a problem if there's not enough space on your computer for Chrome.

1. Clear up hard drive space by deleting unnecessary files, such as temporary files, browser cache files, or old documents and programs.
2. Download Chrome again from google.com/chrome.
3. Try reinstalling.

Step 2: Turn off your antivirus software

Some antivirus software can prevent Google Chrome from installing on the computer.

1. Turn off your antivirus software.
2. Download Chrome again from google.com/chrome.
3. Try reinstalling.
4. Turn your antivirus software back on.

If you can't install Google Chrome with your antivirus software turned off, you might need to upgrade your antivirus software.

Step 3: Download Chrome again

Download Chrome again from google.com/chrome. Try reinstalling.

If you can't complete these steps, contact your system administrator.

If you get an error while installing or updating your application, here's how to get help:

• Visit the Google Help Forum, search for your application, and ask others for help.
• Search for information about this error.