File format of voicemail downloads - congratulate
Voice Mailbox – Walkthrough
DialogTech offers virtual Voice Mailboxes to store messages from missed calls and notify users when messages are received.
Overview
To access and configure Voice Mailbox applications, navigate to Call Management > Voicemail in the account. On the Voice Mailboxes page, select Create a new Voice Mail Box.
On the Voicemail Mailbox is segmented into 4 sections. Configure the following options:
General Settings
Greeting: Users can upload a pre-recorded .WAV file containing their Voice Mailbox greeting or can use the DialogTech system to send a phone call to a number to record the Greeting over the phone.
Vacation Expiration: Users an add vacation exceptions on an ad-hoc basis by clicking into this box and selecting the date that the Vacation will end. The vacation greeting will begin as soon as an expiration date is set.
Vacation Greeting: Users can optionally add a separate greeting to play when the Voice Mailbox is set to Vacation mode.
Email and Transcription
Send Email with Audio: Users can optionally send an email containing the audio file of voicemails to one or multiple people. The multiple recipients must be separated by a semi-colon (;).
Audio file format: choose the type of audio file to receive via email.
MP3: this format is compatible with most current PDA’s and telephones, but is a lower quality than WAV files. It is smaller than WAV files.
WAV: this format is raw audio. It is higher quality than MP3 files, but it is a bigger file format.
WAV(u-Law):this format is the same high quality as regular WAV files, but is much = smaller in size. It is a u-Law compressed WAV file as per international telephony standards.
Transcribe Message: Users can optionally transcribe voicemails. These transcriptions can be sent in the email above and/or stored in the DialogTech platform.
Retrieving Messages by Phone
PIN: Users can optionally create a PIN for their Voice Mailbox. When the Voice Mailbox is dialed into by the user, this PIN can be used to listen to voicemails over the phone.
Read Envelope: check this box to have the date and time of each message included with the voicemail whether the voicemail is attached to an email or reached by phone.
Audio Prompts and Language: When dialing into a Voice Mailbox, users can pre-configure if the gender and language of the Mailbox is male or female and English or Spanish.
When the configurations above are completed, click Save. The Voice Mailbox can now be added to DialogTech tracking numbers and applications.
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