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If the Sound Comes from the Phone Speaker when Headphones are Connected
Situation: Your OPPO phone is connected to headphones, but the sound still comes from the phone speaker.
Applicable to: All OPPO Smartphones.
We hope the following steps will fix your concern but if not, kindly contact OPPO Support Team, or take your phone, proof of purchase and warranty card to a nearby OPPO Customer Service Center for further assistance.
Check for loose connections
Check the headset jack and headphones
Check for obstructions on or in the headset jack.
Check your headphones and phone’s headset jack for damage, like wear or breakage.
Make sure the headphones are fit for your phone. Some third-party headphones may not be supported.
Try with a different headphones.
Check phone settings
If the sound comes out from speaker instead of headphones when you are on a call, disable the Auto Switch to Speaker for Incoming Calls option. Go to [Settings] > [Smart Services] > [Smart Driving] > [Do-Not-Disturb Driving] and turn off [Auto Switch to Speaker for Incoming Calls]. (This option is only available for ColorOS 6.0 and above devices.
Perform Component Check/Common Problems Detection
For ColorOS 6.0 and above. Go to [Phone Manager] > [Component Check] > [Run Test]/[Start Check]. Select [Audio] and disable other components. Tap [Start Detection] and follow the on-screen instructions to check the earphone unplug and plug test status.
For ColorOS 5.0 to ColorOS 5.2. Go to [Phone Manager] > [Diagnostics] > [Run Test]. Select [Audio] and disable other components. Tap [Start Detection] and follow the on-screen instructions.
For ColorOS 3.2. Go to [Phone Manager] > [Common Problems Detection] > [Detect Now]. Select [Audio] and disable other components. Tap [Start Detection] and follow the on-screen instructions.
Update the phone
Go to [Settings] > [System Updates] or [Software Updates] to check and update your phone's software to the latest version.
Restart the phone
Press and hold the Power and Volume Up buttons for more than 10 seconds to restart your device and test again.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.

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