Does SuperBeam support carrier-locked (on-contract) devices?
Unfortunately, most carrier-locked devices have inherent limitations that block SuperBeam from starting the connection. These device can only receive files through SuperBeam, and send to other devices that are connected to the same WiFi network.
I get “Connection drop” errors every time I try to receive files. What should I do?
Turn off WiFi on the sending device before starting SuperBeam, then retry sharing. If you must have both devices connected to the same WiFi network, make sure that your network firewall allows connection to the ports indicated earlier.
I’m not satisfied, the refund window has expired and I’d like to get a refund. Is that possible?
Sure thing! Just contact us using the form below and provide your order number to get a full refund at any time. We’d be really grateful if you could include details about the issues you have so we can avoid them in the upcoming updates.
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